Services : Technical support

Additional services such as technical support are available to the users of software, developed with the assistance of SoftDev SPb.

We help your customers stay satisfied with the products by providing comprehensive answers to the users' questions and requests. Our technical support staff assists users by finding the most efficient methods and techniques of working with software.

No less important is another aspect of technical support - users' feedback about the product. It allows identifying weak spots from customer perspective and then incorporating appropriate changes into patches and new versions of the software. You can see an example of online (via e-mail) Technical Support, set up by SoftDev SPb:

• TurboCAD Updates and Patches
• TurboCAD v10 Tutorials
• TurboCAD v10 Tips and Tricks
• TurboCAD v9 Tips and Tricks
• TurboCAD v8 Tips and Tricks
• TurboCAD v7 Tips and Tricks
• FloorPlan Updates and Patches

Within the framework of providing technical assistance to the users, SoftDev’s engineers can also create plug-ins that provide additional functionality and cater to the needs of specific groups of users. Please click here to see examples of plug-ins: Beam Analysis Tool, Surveyor Dimension Tool, Truss Analysis Tool, and TurboCAD Plug-ins Pack.